Delivery Policy

The 2 most common questions that we get asked in regards to delivery are; "Do you deliver to .... ?" and "How much will delivery cost ?".

The answer to the first question is YES, we deliver anywhere within Australia.

The answer to the second question is a little more involved; as it depends on how much you order, what you are ordering and where you are situated within Australia. To find out what delivery will cost, the best thing to do is to add the products that you want to buy to the shopping cart, then go to the checkout, where you will be asked to select the shipping option that reflects the state of Australia you are based in. The shipping cost will be displayed after doing so. If your order is over $500 (including GST), then delivery is FREE.

There are 2 exceptions where FREE SHIPPING will not apply, even if the order is over $500.
1. If you are a Wholesale Customers (those customers who after loging on are able to view the lower wholesale prices), then you are not able to get FREE SHIPPING, as you are already buying at lower prices.
2. Some of our products are too bulky to be able to easily ship, and as a result we need to spend more time and effort on packing an order to make sure that it gets to you undamaged. These products mainly include timber handrail and stainless steel tube, but there are a few others. If you add one of these products to your shopping cart, then FREE SHIPPING will automatically be disabled.

Our preferred method of freighting goods will be to use Australia Post for all smaller parcels, or Startrack / Toll Express for parcels over 105cm, as they specialise in parcel work to all parts of Australia (including parcels up to 6 metres in length). They use a tracking number that we will email to you so that you can track the progress of your order (once it has left us) on their website.

In most cases your order will be sent within 1 to 2 business days of being placed (larger orders with handrail involved may take an exta day or 2).
A guide as to how long it should take to get to you (once sent from our factory/warehouse in Adelaide) is shown below (in business days).

Adelaide metro : Same or next day
SA Country : 2 to 3 days

Melbourne metro : 1 to 2 days
VIC Country : 2 to 3 days

Sydney metro : 2 to 3 days
NSW Country : 3 to 5 days

Brisbane metro : 3 to 4 days
QLD Country : 4 to 8 days

Perth metro : 3 to 5 days
WA Country :5 to 8 days

TAS Metro and Country : 4 to 8 days

At this stage we do not deliver to locations outside of Australia.